Shipping policy

Shipping Policy

At PetSafeTrack, we are dedicated to providing the most advanced pet security technology to parents across the United States. To ensure your tracker arrives safe and fully tested, we utilize a global fulfillment network.

1. Shipping Rates & Delivery Estimates

We are proud to offer Free Standard Shipping on all orders across the contiguous United States.

Shipping Method	Estimated Delivery Time	Cost
Standard Secure Shipping	7–12 Business Days	FREE
Priority Insured Shipping	5–8 Business Days	$9.95

Note: Delivery times are estimates and start from the date of dispatch, not the date of order.

2. Processing Times

All orders are processed within 1–3 business days. You will receive a notification with a tracking number as soon as your PetSafeTrack G68P leaves our fulfillment center.

3. Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking number. You can monitor your package's journey in real-time through our [Track Your Order] page.

4. Customs, Duties, and Taxes

Transparency Guarantee: For all US orders, PetSafeTrack covers all import duties and processing fees. The price you see at checkout is the final price you pay. You will not receive any surprise invoices from customs or carriers.

5. Lost or Damaged Packages

Your peace of mind is our priority. If your tracker is lost in transit or arrives damaged, please contact our support team at (844) 982-1186 or support@petsafetracker.tech immediately. We will initiate a replacement at no additional cost to you.

6. Address Accuracy

Please ensure your shipping address is correct at checkout. We cannot redirect packages once they have been dispatched.